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Junior Helpdesk Analyst
Provide Tier 1 telecom support by logging tickets, troubleshooting connectivity issues, and ensuring professional customer communication.
4.5
TelcoBeginner
Last Updated: 10/19/2025
Overview
A career as a Junior Helpdesk Analyst in telecom is an ideal start for individuals who enjoy problem-solving and helping customers. In this role, you’ll be on the front line of customer support—resolving connectivity issues, documenting tickets, and providing professional communication. Analysts play a critical role in keeping customers connected while building strong technical and communication skills in a fast-paced environment.
What you will do
As a Junior Helpdesk Analyst, you will practice skills in troubleshooting, ticket logging, customer communication, and escalation management. You will navigate CRM and ticketing systems, follow troubleshooting scripts, identify outages, and handle multiple tickets with professionalism. This role requires attention to detail, patience, and clear communication to ensure customer issues are resolved quickly and accurately while building a foundation for future technical roles.
