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IT Support Technician
Learn to troubleshoot hardware, manage networks, and support IT operations in a fast-paced business environment.
4.6
TechnologyIntermediate
Last Updated: 9/30/2025
Overview
A career as an IT Support Technician is ideal for problem solvers passionate about technology. In this role, you’ll assist users, troubleshoot issues, maintain systems, and ensure secure and efficient operations. IT Support Technicians are essential for keeping organizations connected and productive. This jobkit provides foundational experience in customer service, networking, hardware, and cybersecurity, giving interns hands-on experience to prepare for real-world IT roles in diverse industries.
What you will do
As an IT Support Technician, you’ll explore how to resolve technical issues, set up workstations, manage help desk systems, and support network and software operations. You will practice diagnosing hardware faults, responding to user requests, installing software, and assisting in cybersecurity practices. You’ll also practice customer service skills, documentation habits, and troubleshooting logic essential for effective technical support.
Requirements
1.
IT Knowledge
Basic understanding of operating systems and IT concepts
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